Most Frequent Questions
Where does the tour start?
The tour begins at the Welcome Stop, which is usually the site’s Visitor Center or a convenient location. These are the Welcome Stop locations for some popular tours:
For other tours, here’s how to figure it out:
1. Look at the app and select Map.
2.Preview should already be pre-selected. If it’s not, click on Preview.
3. Zoom in on the first stop of the tour.
When you want to start the tour, head over to this Welcome Stop and then follow along!
Why can’t I hear the audio?
The most common reason is because your phone is Bluetooth-connected to something -- maybe your car, your speaker system, or even your smartwatch.
1. Turn off Bluetooth and try the audio again. By pressing the play button on the Welcome stop.
2. If that doesn’t work, look at the side of your phone and make sure volume is switched ON. Press the Welcome stop’s Play button again.
3. Then, make sure volume is turned UP. Press the Welcome stop’s Play button again.
4. If that doesn’t work, open any other audio app (ex. Spotify) and play something. Press the Welcome stop’s Play button once more.
5. If that doesn’t work, open any other audio app (ex. Spotify) and play something. Then press the Welcome stop’s Play button.
If none of these worked, contact us by email, chat, or call.
There’s no cell signal so the tour keeps freezing. How do I switch to OFFLINE MODE?
Open Settings. Turn Cellular Data to OFF (from blue to white/gray).
You can leave WiFi ON, even if it is unconnected.
Now you’re in Offline Mode!
Do I have to follow the route? Can I manually play the audio?
The GPS-triggered audio works best if you follow the route. Each audio is set to start slightly before you arrive so that you know what to look for before it’s already in front of you.
You can go off-route. Just remember that the audio won’t be “timed” right, so use the manual play functions instead. You can manually play stops via the List View or by double-clicking on the pins in the Map View. You can also use the next/back arrows on the bottom of each Stop Page.
Why won’t the tour download properly?
If the download is very slow or will not finish, then the issue is most likely with the wifi or cellular connection in your area. Please double-check the connection on your device. You must have an internet connection for the initial download.
If the app just shows a blank screen, try the following:
1. Close and re-open the app.
2. If that doesn’t work, restart your phone.
3. If that doesn’t work, delete and redownload the app.
If none of these worked, contact us by email, chat, or call.
Can I use the tour the day after my Travel Date?
If you purchased a password, then yes! It’s valid for 30 days (unless otherwise specified).
If you purchased the Full Tour within the app itself, then yes!
How does the tour work?
Imagine having a private, local guide taking you around the site, explaining what you’re seeing. That’s pretty much how this works -- except it’s an app instead of a person. Here’s how you’ll access the tour:
1.Download the app.
2.If you already purchased the tour, enter your password. If you haven’t purchased it yet, check out the demo and then purchase the full tour.
3.Download the tour.
Now that you’ve got the tour, here’s how it’ll work:
1.Start at the Welcome Stop. The audio at this stop will tell you how the app works and what the tour will be like.
2.Using the map, follow the route to the next stop.
3.As you get close to the next stop (enter the pin’s radius), the stop’s audio will automatically pop-up and start playing.
The app is a combination of live guide, guidebook, and an interactive map. You’ll see all of the points of interests at the site. The app works by using your GPS location so it’s basically hands-free.
When the story pops up and the narration begins, you’ll be able to see an image (or images), read the transcript, fast-forward/rewind, and more.
How do I preview the tour before I go?
You don’t have to rely on the GPS triggering to launch the narration for each story. You can manually review every stop by tapping on the pin on the map or on the title in the list view.
Do I have to start from the first stop?
We recommend at least listening to the Welcome so you know how the app works. If you don’t want to physically go to Welcome Stop, you can manually play the audio and then start where you wish.
Keep in mind that the stories in a tour often build on each other, so if you skip something, you might be confused when it’s referenced later.
Do I have to do the tour in a sequence or an order?
We recommend following the given route. Here’s why:
1. The stories build on each other. Later stories in the tour might reference something or someone from earlier.
2. The audio for many stops are designed to begin slightly BEFORE you arrive -- so that you know what to look for once you get close. If you follow the route in reverse, these audios will end up playing slightly AFTER you’ve passed the point of interest.
If you do want to follow your own path, remember that you can also manually play the audios -- you don’t HAVE to wait for the GPS-based audio trigger to kick in! So once you’re approaching a point of interest out of order, simply find it on the List View and click on it to play it manually.
Do I need to take anything with me?
Take an extra battery pack if you have one. GPS and camera apps use a lot of power, so an extra battery pack is helpful.
Do I have to be on location to take an audio guide tour?
Nope! You can sit on your couch and manually play each stop.
Do the tours provide directions?
Driving tours, yes. Walking tours, sometimes -- based on need.
You can see a route line connecting one pin to another. Many of the stop audios will also tell you what to do next.
What will I hear in the audio tours?
You’ll get to hear engaging and dynamic stories for each stop: a mix of history and humor. It’s not just going to be dates and names and construction details; instead, you’ll get to hear about why you should be interested in that particular place!
Phone and Device Questions
On what type of devices can I download the tour?
The tour will work on all iPhones and most Androids.
Some older phone models or tablets may experience GPS issues if they don’t have a GPS chip, or have a lower quality one. (Try running Google Maps to figure out if you have accurate GPS!)
Pro tip: If your device doesn’t have accurate GPS, please keep your wifi ON (even if it isn’t connected to any network). You may get a better result.
Can I transfer the app between devices?
The app is tied to your account. So if you have multiple devices that are connected to the same account, you’ll be able to access the app on all of those devices.
But if your multiple devices are NOT inter-connected, you won’t be able to access the app on the other devices -- in that case, contact us via email, chat, or call and we’ll help you out.
Does having an iPhone vs Android affect the working of the app?
Both iPhones and Androids work just fine!
If your device is experiencing issues, it might be because it’s an older model that may not support certain features. Or perhaps you don’t have the latest software upgrade.
These may not be major problems - just give us a call or drop us an email and we’ll try to clarify and resolve the issue right away.
Does the app work offline?
Yes. You’ll have to download the app and the tour when you have either a wifi or data connection. Open the first stop’s page (welcome page) or the map page. After that, it is all offline. The audio works offline. The images and videos work offline. The GPS works offline. If your device is an older model and experiencing some issues, please reach out to us so we can resolve the issue.
Do I need wifi or cellular or data signal? I don't want roaming costs!
You only need wifi or signal for the initial app and tour download, and tour loading Once that’s done, you can be totally offline and still be able to use it perfectly. That also applies to the GPS-sensing features of the apps.
What is the best way to keep my phone charged?
If you’re walking or biking, take an extra battery pack. If you don’t have one, conserve your phone’s battery by closing other apps, turning on Battery Saver mode, and turning down the screen brightness.
If you’re driving, simply plug the phone in the charger port.
Do I need to bring a car charger?
Yes. Or, take an extra battery pack.
On Apple App Store/Google Play Store: What comes with a free demo v/s with in-app purchase?
What comes with the FREE Demo app:
1. Map with a guided routing line.
2. List of all the stops that you will come across on the tour.
3. Preview: A few fascinating stories with professional narration, stops with images, videos, or gifs, and transcripts if you prefer to read instead of listening.
What comes with the in-app purchase:
1. All of the above features.
2. Full access to all the stories.
3. GPS Automatic Play for the stories (if supported)
Where do the stories come from?
Local sources and professional guides or writers. Our stories are filled with history, legend, and fun facts. The aim is to create an overarching theme that keeps you interested throughout the tour, rather than simply throwing dates and facts at you at each site. Our focus is on answering one essential question: “Why should you care about this site?”
Who creates your audio tours?
We do! We identify interesting places around the world, draft up a tour route, and then write out the most interesting stories. Then we work to make it all fit together and to be INTERESTING! Once the script is final, we narrate it, publish it, and test it. And then it goes live for you!
How is the app different from a guide book?
The app is a guide, an interactive GPS map, an audio guide, and a picture book, all in one. You’ll get the best of all of these in one place. The app is laid out and narrated just as a real guided tour would be - with a focus on the stories of a place, rather than just dates and facts. We’ve got tons of information - everything a guidebook has, and more. Plus, the mapping features help you to know exactly where you are and where you need to go!
Does the app contain advertisements?
Nope! There are too many ads in our life already — we don’t need to add them here too!
What languages does the app support?
Based on the popularity, we support different languages. The app’s description will list the supported languages. If your desired language is not there, be sure to let us know! We will be more than happy to add it based on the demand.
Are there any age restrictions for tour apps?
No. They’re written with a lot of care to be totally family-friendly. Plus, the design is age-friendly too: the GPS-triggered tours have no buttons to press once you start it while non-GPS tours show you a route line and stop numbers to follow. In short, anyone can use our tours, whether they’re a schoolchild or a grandparent!
Is the app easy to use?
Absolutely! We’ve designed it to be as easy as possible, keeping folks 60+ in mind.
If you don’t like a feature, or can’t figure out how to use it, please let us know. We will improve them in future iterations!
What are the special features for those with sight, hearing and mobility impairments?
The app tours have full audio narration for those who want to listen and script text for those who want to read. Plus, each stop has high quality photos that can be enlarged for a closer look.
I can’t find my city/vacation destination. What cities will be covered in your upcoming versions?
We add about one new tour per week. Please contact us and tell us what you’d like to see next! (We may even send it to you for free for beta testing, if you’re willing!)
Can I listen to a purchased guide more than once?
Yes! In fact, we recommend downloading the app tour at your home/hotel first so you can explore it before you’re onsite. And that gives you the chance to properly download and load everything while in WiFi. Plus you can listen to a few stops and make sure your travel plans fit with the approximate length of the tour. You can always take the tour in multiple pieces or more than once.